An Error Occurred While Reuploading Your FileS to Hubspot Please Try Again
When importing records into HubSpot, you may encounter errors. Beneath, larn how to resolve an fault detected during an import, download an error file, view error details, and correct problems in your import file or Salesforce. Earlier starting an import or fixing a file with errors, larn the relevant terms and requirements for importing into HubSpot. Before you've completed an import, HubSpot checks for sure errors in the start three rows of your file. If any of the following errors are detected, they are brought to your attending while mapping properties in the import procedure: To resolve these errors from the Map columns in your file to HubSpot properties screen: Please note: since HubSpot but detects errors in the first 3 rows, there may be additional errors in the rest of your file that were not resolved. The following is an alphabetized listing of error codes with details for the mistake and possible steps for resolution. In some cases, records with errors will be imported and can exist corrected either in HubSpot, or by correcting the import file and reimporting. In other cases, records will not import and the import file will need to be corrected before reimporting. Please annotation: the mistake codes in your file will contain upper-case letter messages and underscore characters, only are listed in normal text within this article. For example, the error will appear as AMBIGUOUS_ENUMERATION_OPTION in the file, but you volition detect information technology as Ambiguous enumeration option in the table below. The aforementioned record matches more than than i of the existing options divers for an enumeration property. This applies to multi-select, dropdown select, radio select, and checkbox type properties. You may also see this error if the value in your file is the property option'southward label rather than its internal value. This applies to enumeration property options where the characterization is different than the internal value. The afflicted records were imported, but the enumeration property does non contain a value. Identify the incorrect value by comparing your import file against the property in HubSpot . U pdate the value in your import file to match but i existing option, or the selection's internal value if the label is different from its internal value. One time you've updated the value, then re-import the file. You can also Resolve errors during an import
Download an fault file
Resolve an import file error
Ambiguous enumeration option
What the fault means
How to resolve the error
Could not discover possessor
What the fault means
The import file contains a tape possessor that does not match a user in HubSpot. The affected records were imported, but the Possessor field does not contain a value.
How to resolve the error
Update the information in the Owner column of your import file to include the first and terminal proper name or e-mail of a user in your business relationship. If the person y'all want to assign the record to is not withal a user in the account, add them as a user , then re-import with their name or electronic mail as it appears in the account.
Could not parse date
What the mistake ways
The import file contains a appointment value that does not lucifer the format yous selected during the import process. The affected records were imported, but the date property does non comprise a value.
How to resolve the error
Update your import file with the correct value and re-import, or manually update the holding value in the affected records.
Could non parse number
What the fault means
The import file contains a value for a number belongings with non-numeric characters. The affected records were imported, but the number holding does not incorporate a value.
How to resolve the error
Update your import file with the correct numerical value and re-import, or manually update the property value in the afflicted records.
Could not parse row
What the mistake means
The import file contains a row with data that cannot be processed. If information technology's a required belongings, the records were not imported. If it's non a required property, the records were imported, but that property does not incorporate a value.
How to resolve the error
Verify that your data value matches the correct format for the belongings yous are importing, ready any mistakes, then re-import the file. You can also manually update the holding value in the affected records.
Could not parse term
What the mistake means
The import file contains a value for a fourth dimension period that does non match an accepted term format. The affected records were nevertheless imported, only the term belongings does not contain a value.
How to resolve the error
Update the term values in your file to be either a whole number of months or in ISO8601 Elapsing Format (e.thou. a period of fourth dimension of three years, half-dozen months, four days would be P3Y6M4D), then re-import the file. Y'all tin also manually update the holding value in the affected records.
Indistinguishable alternate ID
What the error means
The aforementioned alternate ID was used multiple times inside your files. Your data was imported but at that place may be duplicates of the same record in HubSpot. If yous were trying to associate, your records were not associated.
How to resolve the error
Choose a different column header to act as your alternating ID, and so re-import the files.
- To avoid duplicates, apply Email for contacts, Company domain name for companies, or [Object] ID for any object.
- To acquaintance records , use Email , Visitor domain name , [Object] ID, or choose a 1-to-many property where one value is unique for the many records associated with it (eastward.g. Company proper noun as the 1, which will be associated with many contacts who work at the same company.) Refer to the sample import files for further guidance.
Indistinguishable clan ID
What the mistake means
The association ID you chose to acquaintance your records is not unique.
How to resolve the error
Choose a different column header to act equally the common column between your 2 files. For best results, cull a i-to-many property where one value is unique for the many records associated with it (e.g. Visitor name as the one, which will exist associated with many contacts who work at the same company.) Refer to the sample import files for farther guidance. Once you've selected a new association ID, re-import your files.
Indistinguishable object ID
What the error means
The same [object] ID was used multiple times within your files. The afflicted records were not updated or associated in HubSpot.
How to resolve the error
Update your import file so that there is merely i row with that [object] ID. Go along the row with the most up-to-engagement information that you want included in HubSpot. Once you've removed duplicates, re-import the files.
Duplicate row content
What the error means
HubSpot detected that the import file contains duplicate records. The import did non create a new tape.
How to resolve the fault
Remove the duplicate in your import file and re-import.
Duplicate unique belongings value
What the error means
The same unique value was used multiple times inside your files. Your data was imported but there may be duplicates of the same record in HubSpot. If you were trying to associate, your records were non associated.
How to resolve the mistake
Cull a different column header to act as your unique value, so re-import the files.
- To avert duplicates, use Email for contacts, Company domain name for companies, or [Object] ID for any object.
- To associate records , employ Electronic mail , Company domain name , [Object] ID, or cull a one-to-many property where one value is unique for the many records associated with it (e.g. Visitor name equally the one, which will be associated with many contacts who work at the same company.) Refer to the sample import files for farther guidance.
Failed to create association
What the error means
HubSpot is unable to associate your records in their electric current format. The records were imported only were not associated.
How to resolve the error
Verify that you have met the file requirements for associating your records. If importing in ane file, you may need to add a unique identifier for each object. If importing in two files, yous may need to select a dissimilar mutual column to properly associate. Make the changes to your files and re-import, or manually acquaintance your records.
Failed to opt out contact
What the error means
HubSpot was unable to opt-out certain contacts in the opt-out file.
How to resolve the error
Failed to process object with empty property values
What the error means
Y our file contains empty values for multiple columns and HubSpot was unable to process the tape. Your information in that row was not imported.
How to resolve the error
Fill in the missing belongings values of your import file, then re-import the file.
Failed validation of Email, Deal/Ticket phase, or Deal/Ticket pipeline
What the error ways
The import file contains an email address that does not suit to the format of a typical e-mail address (e.grand., name@domain.com ) or a value for the Deal Stage, Deal Pipeline, Ticket Status, or Ticket Pipeline holding that does non match an existing stage, status, or pipeline proper name in HubSpot. The import did not create or update the records.
How to resolve the error
For contacts, update your import file with the correct e-mail, then re-import the file. For deals or tickets, update your import file with the correct stage, status, and pipeline name, or add together the custom deal stage or ticket status to HubSpot. Once you're done, re-import the file.
File not institute
What the mistake means
The file you lot selected was not found. Your data was not imported.
How to resolve the error
Verify that you have saved your file to your computer and that information technology is the correct file blazon. One time you lot've done that, re-upload the file.
GDPR blacklisted electronic mail
What the mistake means
The import file contains one or more emails that have been blocked from communication due to GDPR . These contacts were not imported.
How to resolve the mistake
The import file volition still import your other contacts, just you lot can not add together the blocked contacts via import. You tin can add these contacts manually, just they will be automatically opted-out of marketing communication.
Incorrect number of columns
What the error means
The import file contains at to the lowest degree one column without a header. The data in columns without headers was not imported.
How to resolve the error
Confirm whether or not the data in the columns should be imported, add together advisable headers or remove the columns, then re-import the file.
Invalid alternate ID
What the error means
The import file contains an invalid value imported as an email address, domain name, or [object] ID. The import did not create or update the tape.
How to resolve the error
Update your import file with the correct email, domain name, or [object] ID value, then re-import the file.
Invalid association identifier
What the error means
The import file does non contain a proper unique value to associate your records. The data was imported, just the resulting records were not associated in HubSpot.
How to resolve the error
Update your import file to include a valid association identifier (e.g. E-mail for contacts, Company domain proper noun for companies, or [object] IDs), and then re-import the file. Learn how to ready your files properly to import and associate multiple objects.
Invalid enumeration option
What the error means
The import file contains a value that does not match an existing choice in an enumeration property . This applies to multi-select, dropdown select, radio select, and checkbox blazon backdrop. The afflicted records were still imported, simply the enumeration property does not contain a value.
How to resolve the error
Identify the incorrect value by comparing your import file against the holding in HubSpot. Y'all tin can choose to update the value in your import file to match an existing option, or add the value as a custom choice to your property. Once you're done, re-import the file or manually update the belongings value in the affected records.
Invalid file blazon
What the fault means
The import file is the incorrect file type for importing into HubSpot. Y our information was not imported.
How to resolve the fault
Convert your file to a .csv, .xls, or .xlsx file, then re-import. Review additional file requirements for importing into HubSpot.
Invalid number size
What the mistake ways
The import file contains a numerical value that is too small or likewise big. The affected rows were imported, but the number property does non contain a value.
How to resolve the fault
Confirm the format requirements of your specific property or the property type, update your file to friction match the correct format, then re-import. You can as well manually update the belongings value in the affected records.
Invalid object ID
What the mistake means
During the import, the checkbox to update existing records using [object] IDs was selected. All the same, the [object] ID listed in the file did non match an existing ID in HubSpot. The records were not imported.
How to resolve the error
Ensure that the [object] IDs are correct. You may need to consign your existing records to go the correct object IDs. If y'all're not updating or associating existing objects in HubSpot, exercise not select the checkbox during the import process.
Invalid required property
What the error means
A required property in the import file contains an invalid value. The information in that row was non imported.
How to resolve the error
Ostend the format requirements of your specific property or the holding blazon, update your file to match the right format, then re-import.
Invalid sheet count
What the error ways
The import file contains more than one canvass. Your data was non imported.
How to resolve the fault
Remove whatever boosted sheets from your import file, then re-import. Review boosted file requirements for importing into HubSpot.
Invalid spreadsheet
What the error ways
The import file is non a valid spreadsheet file. Your data was not imported.
How to resolve the error
Convert your file to a .csv, .xls, or .xlsx file, then re-import. Review additional file requirements for importing into HubSpot.
Limit exceeded
What the error means
HubSpot is unable to create the record due to a limit. Your file may be also large or yous may take reached an account limit, such every bit reaching your max number of lists . Your data was not imported.
How to resolve the error
Ostend that your file is smaller than 150 MB, and has less than 250,000 rows and 1,000 columns. If the file is larger, separate your information into multiple files, so re-import. If the file is the correct size, learn more about your HubSpot subscription and its limitations.
Multiple companies with this domain
What the fault means
The import file contains a Company domain proper noun value that matches multiple companies in your HubSpot account. The import did not update the company tape.
How to resolve the mistake
Search for the specific Company domain name value in your companies home to detect the duplicate domains. Merge the company records or delete one of them, then re-import the file.
Multiple owners found
What the error means
The import file contains an Owner value that matches more than one user in the account. This usually occurs for names (e.g., there are two John Doe users in your HubSpot account, and the import file contained the name "John Doe"). The afflicted records were imported, but the Owner property does non contain a value.
How to resolve the fault
Replace the name of the owner with their email address in your import file, then re-import the file. Yous can also manually update the Owner holding value in the afflicted records.
No object ID from clan identifier
What the mistake means
During the import, the checkbox to update existing records using [object] IDs was selected. Even so, the required object IDs were not included in the files. The data was imported, but the resulting records are non associated in HubSpot.
How to resolve the fault
Update your import file to include the object IDs, then re-import the file. You may demand to export your existing records to become the right object IDs. Acquire how to ready your files properly to import and associate multiple objects.
Outside valid term range
What the mistake means
The import file contains a value for a fourth dimension catamenia that is exterior of the accustomed term range. The affected records were imported, simply the term property does not contain a value.
How to resolve the fault
Update the term values in your file to be inside the accepted time range (a whole number greater than or equal to i month), then re-import the file. You tin can also manually update the property value in the afflicted records.
Outside valid fourth dimension range
What the error ways
The import file contains a value for a time period that is outside of the accepted time range. The affected records were imported, only the time range property does not contain a value.
How to resolve the error
Update the time range values in your file to be within the accepted time range (less than 1000 years), and so re-import the file. You can also manually update the property value in the affected records.
Holding definition not institute
What the error means
The import file contains a column header that does not lucifer a HubSpot propert y. The data in that column was not imported.
How to resolve the error
During the import, match your columns correctly past selecting an existing holding or by creating a new property on the Map columns in your file to [object] properties folio. You can also choose to skip importing unmatched columns.
Property value not establish
What the mistake ways
The import file is missing a value for a required property. The data in that row was not imported.
How to resolve the fault
Update your import file to include a value for the required holding, then re-import the file.
Unknown bad request
What the mistake means
The import file contains an invalid record ID that does non match any existing record in your HubSpot account. The import did non update the tape, as the information does not match any existing record.
How to resolve the error
Verify you have the correct [object] ID. If you observe an incorrect ID, update your import file with the correct [object] ID, then re-import the file.
Unknown error
What the error means
HubSpot is unable to process the file due to an unknown fault. Your data was no t imported.
How to resolve the fault
Ostend that your file meets all requirements. Try to re-import afterward clearing your browser cache or using some other browser. If you lot are still seeing an error, postal service on the Community (all users) or contact the support team (Starter, Professional, and Enterprise account only).
Salesforce import errors
- Navigate to your records:
- Contacts: In your HubSpot business relationship, navigate to Contacts > Contacts.
- Companies: In your HubSpot account, navigate to Contacts > Companies.
- Deals: In your HubSpot account, navigate to Sales > Deals.
- Tickets: In your HubSpot account, navigate to Service > Tickets.
- Custom objects: In your HubSpot account, navigate toContacts > Contacts, then click the dropdown menu in the superlative left and select the proper noun of the custom object.
- Products: In your HubSpot account, click the settings icon settings in the principal navigation bar. In the left sidebar bill of fare, navigate to Objects > Products & Quotes.
- In the upper right, click Import. If you're on the products index page, click the Actions dropdown menu, then select Import.
- Hover over the Salesforce import that has errors, then clickView import errors.
- In theImport Errors table, hover over an error and clickView details to see more information.
- The right panel will show a description of the fault, forth with resolution information. You'll also see a list of records afflicted by the error. Click a record link to access the record and make changes as needed.
Contacts Deals Companies Tickets Products & Quotes CRM Setup
Source: https://knowledge.hubspot.com/crm-setup/troubleshoot-import-errors
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